APLIKASI TOTAL QUALITY MANAGEMENT (TQM) DI MADRASAH IBTIDAIYAH NEGERI (MIN) PURWOKERTO
AbstractAbstract: The Total Quality Management (TQM) application in MIN Purwokerto has met the TQM criteria, ie continuous improvement and concrete actions to make changes towards improving the quality of education As Sallis said that TQM application in education has characteristics: (1) Continuous improvement, (2) Kaizen, is Japanese which can be translated as "step-by-step improvement", (3) Changing cultures, (4) The upside-down organization, (5) Keeping close to the customers, (6) Internal customers, (7) Internal marketing, (8) Professionalism, (9) The Quality of learning.Keywords: Application, TQM, Madrasah Ibtidayah. Abstrak: Aplikasi Total Quality Management (TQM) di MIN Purwokerto telah memenuhi kriteria TQM, yaitu perbaikan terus menerus dan tindakan nyata untuk melakukan perubahan menuju peningkatan mutu pendidikan Sebagaimana telah dikatakan oleh Sallis bahwa aplikasi TQM dalam pendidikan memiliki ciri-ciri: (1) Continuous improvement, (2) Kaizen, adalah bahasa Jepang yang dapat diterjemahkan sebagai “step-by-step improvement”, (3) Changing cultures, (4) The upside-down organization, (5) Keeping close to the customers, (6) Internal customers, (7) Internal marketing, (8) Professionalism, (9) The Quality of learning. Kata Kunci: Aplikasi, TQM, Maddrasah Ibtidayah.
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